Red River Mutual is committed to providing our customers with superior service and products. The following steps will ensure you receive a timely, fair and professional response to any concerns.
Step 1: Contact your Independent Broker or Claims Specialist
Most concerns can be resolved by contacting your Insurance Broker. Your broker can provide information and assist in addressing your concern. If your concern involves a claim, please contact your Claims Specialist directly.
Step 2: Contact a Supervisor or Manager
If a resolution has not reached with the assistance of your Broker or Claims Specialist, ask to be directed to the appropriate Supervisor or Department Manager.
Step 3: Contact Red River Mutual’s Complaint Officer/Ombudsperson
If a resolution has still not been reached, please contact Red River Mutual’s Complaint Officer/Ombudsperson. This is the Red River Mutual representative responsible for assisting with complaints.
Director of Risk, Red River Mutual
245 Centre Ave East
Step 4: External Agencies
If your concern has not been resolved, the next step is to seek assistance from an external agency:
Alberta Superintendent of Financial Institutions (ASFI) Alberta Business Only
Alberta Insurance Council Alberta Business Only
General Insurance OmbudService (GIO) Alberta and British Columbia Business
Insurance Bureau of Canada